Retailer Adjustments
Lottery Automation
Streamlining a process that used to take weeks down to just hours. Now that’s what we call a Happy Workflow.
custom designed suite of solutions that provide:
Visibility
Speed
Compliance
Provides visibility to all adjustments using a unique identifier or retailer number. Allows visibility into the actual ticket itself.
Using automated workflows, reduce the adjustment claim process from weeks to hours. No more spreadsheets or manual data entry.
Provides you complete audit capabilities, including automatic checks and balances. You can see who touches the adjustment at any time.
The Situation
Retail Adjustments
Due to issues with tickets, Retailers frequently request financial adjustments from the Lottery. The Lottery must review each adjustment case and determine if a financial payout is required. However, the challenges with the current approach to adjudicating these adjustments includes a labor intensive process and use of multiple spreadsheets. The Adjustment process touches several departments which requires moving hard copy documents and tickets from department to department with repeated data entry into a shared spreadsheet. Without transparency into the process across departments, there is a lack of visibility into the overall process. In addition, data analysis, reporting, and auditing capabilities are essentially nonexistent.
Retailer adjustment solutions
Workflow Automation Automation Documentation & Data Capture Approval Management Dashboard Reporting Data Integration Across System
Workflow Process Example
Capture Tickets
Create Intelligent Ticket eForm
Dynamic Assignment to CSR
Assisted Processing
Post Approval Review
Integration with Gaming System
The Benefits
Speed of Process
The process of handling the adjustment requests went from weeks/months to hours and decreased the amount of manual labor needed for handling.
Visibility
For everyone that needed to see the specific status of all of the adjustments, a particular adjustment or a specific retailer’s adjustment it was there for their viewing, down to the individual ticket.
Compliance
The software provides full-audit tracking capabilities with an automated checks and balances ensuring everything is within regulatory compliance.
Automated Workflow Leveling
The software allows for dynamic distribution of work accommodating variable volumes and labor, ensuring even workloads, while also allowing for exception processing, alerts, notifications, and reminders.
Ready to eliminate your paper processes?
Your Retail Adjustment process might not exactly look like this one, but download this overview PDF that includes the various solutions and benefits from taking the Filesolve Way approach to increasing your speed, visibility and take the guess work out of keeping within compliance.
