Problem Claims
Lottery Automation
Mitigating risk of lost documents and providing transparency. Now that’s what we call a Happy Workflow.
custom designed suite of solutions that provide:
Visibility
Digitizing
Automation
Provides visibility into the status of problem claims, whether under investigation or waiting for documentation, regardless of where in the process.
Reduce the risk of paper files traveling across departments or through the mail — allows for all offices to have visibility in the claim.
Workflow-based process that automates your work and requires only minimal manual data entry, reducing errors and increasing efficiency.
The Situation
Problem Claims
Problem claims that come into the headquarters from regional offices must be investigated and
adjudicated by lottery staff across multiple departments. Required documentation is received via mail. During the investigation documents are produced during the investigation that must be reviewed by multiple departments. All this documentation and progress must be tracked using a shared spreadsheet. There is no visibility into this critical business process. Without transparency into the process across departments, there is a lack of visibility into the overall process. In addition, data analysis, reporting, and auditing capabilities are essentially nonexistent.
Problem Claim solutions
Workflow Automation Automation Documentation & Data Capture Approval Management Dashboard Reporting Data Integration Across the System
Problem Claims Demo Video
Interested in seeing the details and workflow for Problem Claims? Fill out the form and you will be redirected to view the video.
Workflow Process Example
Capture Documentation
Automatic Routings to Departments
Database Look-up For Missing Information
Reporting and Visibility
The Benefits
Workflow-Based Process
Automated routings to the correct approver or reviewer. Timers are available to ensure the claim moves through the process and a approval or review isn’t missed. Reminder notifications are scheduled for when renewals are due. Users can approve, deny or request additional information.
Visibility
Regardless of where the problem claim stands in its business process, all information and data is available electronically with a customized searching capability and dashboard reporting.
Audit Trail
Since all physical paper forms are electronic, there is a full audit trail to understand where documents are in the process, who approved, denied, or modified the forms as well when those actions occurred.
Minimal Data Entry
This solution requires minimal data entry since all relevant data and information is captured in OnBase. Tools include auto-fill keywords, automatic data transmissions and automated indexing minimizes manual data entry. The result is fewer errors, time spent on menial tasks, and employee frustration.
Ready to eliminate your paper processes?
Your handling of Problem Claims might not exactly look like this one, but download this overview PDF that includes the various solutions and benefits from taking the Filesolve Way approach to increasing your visibility, digitizing your physical paper copies, and automating much of the manual work.
